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Rank: Member
Groups: Member
Joined: 11/3/2008
Posts: 21
Location: warner robins, georgia
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Hi Chris,
I just noticed that I have three transactions, two scheduled for 1/28/12 and one scheduled for 1/31/2012 that are still stuck in pending transaction listing that have not yet migrated to transaction history file.
Typically, these automatically migrate. Can you advise, please?
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Rank: Member
Groups: Member
Joined: 11/12/2009
Posts: 28
Location: JupiterFIRST Church
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We have the same condition, but from 1/29/12.
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Rank: Administration
Groups: Administration
, Member
Joined: 10/28/2008
Posts: 760
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We had a couple of days where not all of the pending transactions were billed for on the proper day. They should be all caught up now, but please let me know if you are still having this problem as of 10:00am today.
Thanks,
--Chris
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Rank: Member
Groups: Member
Joined: 11/3/2008
Posts: 21
Location: warner robins, georgia
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Hi Chris,
During this glitch in January, one of our faithful (generous) givers' transactions did not go through. They have been on a scheduled donation for many many months. When the donor logged in to his giving portal, the site said his transaction "errored," and his regular donation is not pending for February. The donor said that his credit card has not expired.
Any advice?
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Rank: Administration
Groups: Administration
, Member
Joined: 10/28/2008
Posts: 760
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I sent you an email regarding this, please reply through that when you get a chance.
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